Answers to Your Top Payroll Questions
The Intuit QuickBooks Payroll support team is always ready to help. We know from experience that many of you may be looking for answers to similar questions regarding your subscription status, credit card information, and other payroll tasks. To help you find solutions fast, we assembled a handy list of the most common payroll questions followed by a link to the step-by-step solution in the Payroll Support knowledgebase.
If your topic is not included in this list, you can always get help online from Payroll Support. Find answers based on categories, or access the Payroll Answer Center, an automated answer tool available 24x7 that offers help in a convenient question-and-answer format. Go to www.payroll.com/support to get started.
1. "My payroll is showing inactive in QuickBooks. How do I reactivate my subscription?"
"I just got a notice that my subscription is inactive. How do I reactivate my payroll subscription?"
Basic, Standard, Enhanced
2. "I received a notice that my subscription is set to renew, but the credit card on file has expired. How do I prevent an interruption in my payroll service?"
"How do I update my credit card information?"
Basic, Standard, Enhanced
3. "I received a notice you were unable to charge my credit card for my renewal. What should I do?"
Basic, Standard, Enhanced
4. "I made a mistake on a paycheck. How do I correct it?"
"How do I edit or delete a paycheck?"
Basic, Standard, Enhanced
5. "I'm unable to access payroll, but I just paid for it."
"I need to activate the payroll features."
Basic, Standard, Enhanced
6. "How do I add another EIN to my payroll subscription?"
"How can I do payroll in more than one company file?"
Basic, Standard, Enhanced
7. "I want to pay my employees. How do I get started?"
"How do I create a paycheck?"
Basic, Standard, Enhanced, Assisted
8. "I may need to backdate a payroll. How do I do this?"
Basic, Standard, Enhanced, Assisted
9. "What is the status of my direct deposit checks?"
Basic, Standard, Enhanced, Assisted
10. "How do I set up my employees for direct deposit?"
Basic, Standard, Enhanced, Assisted
11. "How do I activate direct deposit?"
Basic, Standard, Enhanced, Assisted