Answers to Your Top 15 Payroll Questions
The Intuit QuickBooks Payroll support team is always ready to help. During tax season, we know from experience that many of you are looking for answers to similar questions. To help you find solutions fast, we assembled a handy list of the most common payroll questions and topics, followed by a link to the step-by-step solution in the Payroll Support knowledgebase.
If your topic is not included in this list, you can always get help in the Payroll Answer Center, an automated answer tool available 24x7 that offers help in a convenient Q/A format. Go to www.payroll.com/support and click on the Payroll Answer Center.
- "I just got a notice that my subscription is inactive. How do I reactivate my payroll subscription?"
"My payroll is showing inactive in QuickBooks. How do I reactivate my subscription?"
Basic, Standard, Enhanced
http://payroll.intuit.com/support/kb/kbitem/1010520.html - "I have installed QuickBooks Payroll, and it's asking me for a service key. What is that and where do I get one?"
Basic, Standard, Enhanced
http://payroll.intuit.com/support/kb/kbitem/1011976.html - "I have two businesses and want to do payroll for both. How do I add my second business to my payroll subscription?"
"How do I change my EIN?"
Basic, Standard, Enhanced
http://payroll.intuit.com/support/kb/kbitem/1008485.html - "I just got my credit card statement, and I have a charge from Intuit that I don't recognize."
Basic, Standard, Enhanced, Assisted
https://about.intuit.com/commerce/orderstatus/orderstatus.jsp - "How do I know that my direct deposit went through?"
Basic, Standard, Enhanced, Assisted
http://payroll.intuit.com/support/kb/kbitem/1010013.html - "I just got a notice that my subscription is set to renew, but the credit card on file has expired. How do I prevent an interruption in my payroll service?"
Basic, Standard, Enhanced
http://payroll.intuit.com/support/kb/kbitem/1009371.html - "I've received a tax notice! What do I do now?"
Assisted
http://payroll.intuit.com/support/kb/kbitem/1009983.html - "I just got an error message that says my PIN is invalid. Do I need a new one?"
Basic (with Direct Deposit), Standard, Enhanced
http://payroll.intuit.com/support/kb/kbitem/1008395.html - "I made a mistake on a paycheck. How do I correct it?"
Basic, Standard, Enhanced, Assisted
http://www.payroll.com/support/assisted/voiddelete.html - "I want to pay my employees. How do I get started?"
Basic, Standard, Enhanced, Assisted
http://payroll.intuit.com/support/kb/kbitem/1010745.html - "I'd like to use QuickBooks Direct Deposit. What do I need to do?"
Basic, Standard, Enhanced, Assisted
http://payroll.intuit.com/support/kb/kbitem/1010669.html - "When does my payroll subscription renew?"
Basic, Standard, Enhanced, Assisted
http://payroll.intuit.com/support/kb/kbitem/1008763.html - "I want to change the bank account I use for Direct Deposit. How do I do that?"
Basic (with Direct Deposit), Standard, Enhanced, Assisted
http://payroll.intuit.com/support/kb/kbitem/1010557.html - "Now that I have a QuickBooks Payroll subscription, how do I set it up?"
Basic, Standard, Enhanced
http://payroll.intuit.com/support/kb/kbitem/1008593.html - "My payroll liabilities are showing in red or overdue, but they have been paid. Why is it showing incorrectly and how do I fix it?"
Basic, Standard, Enhanced
http://payroll.intuit.com/support/kb/kbitem/1008636.html