Payroll Support: Help When and How You Need It
Your Intuit QuickBooks Payroll service includes support. When you need help, it's just a few clicks away. Here's a quick guide to resources that can answer your QuickBooks Payroll questions. (Note that this information is specific to payroll issues only.)
In-Product Help
Many of your needs can be met from within your QuickBooks software. That means you can take care of some activities any day, at any time. Examples of in-product activities include the following:
- Updating the credit card number we have on file (to which we bill you annually for your subscription renewal)
- Updating your credit card expiration date on file
- Changing to a higher level of service—changing to Enhanced Payroll, for instance, so you can automatically fill in your state and federal payroll tax forms using your QuickBooks data
- Adding another company file to your subscription (limit of three total)
- Resolving issues related to updating or downloading payroll updates
To read the instructions for performing these activities and many others, press the F1 (Help) key, which will bring up the QuickBooks Help page. Enter your question in the search field or click the Index tab and type the keywords you want to find.
Payroll Answer Center
Our Payroll Answer Center (PAC) answers your questions 24 hours a day, 7 days a week. In many cases, PAC provides you with a clear solution, and you won't need to contact a payroll specialist. Give it a try! Go to http://payroll.com/support/. Bookmark this URL as a favorite—we think you will find it most useful.
QuickBooks Communities
The QuickBooks Communities site is a great place to find peer-to-peer discussions regarding your payroll experience. Here you can pose your questions and learn how other people resolved common issues that they encountered. Learn more tips and tricks for operating payroll at QuickBooks Communities.
Phone Support
If you need a payroll specialist to assist you with a payroll question, you can receive support Monday through Friday, 6 A.M. to 6 P.M. Pacific Time. You can either schedule an appointment (no charge) or call us (fee for support plan).
- Schedule an appointment. To arrange for a service appointment with a payroll specialist at no charge, go to QuickBooks.com/contactme and choose Payroll for the product you would like help with. You will be asked for your federal Employer Identification Number (EIN) and one or two pieces of identifying information. Then you can select a convenient time for us to call you at no charge. Or you can choose to have us call as soon as possible, usually within 30 minutes. This is the only way to receive no-charge support from a payroll specialist for QuickBooks Payroll.
- Call us. For immediate payroll phone support, you can purchase a support plan through QuickBooks (QuickBooks.com/support), which entitles you to receive support by calling us Monday through Friday, 6 A.M. to 6 P.M. Pacific Time, at (800) 624-2106 and waiting for the next available agent.