New Document Response System Improves Communications
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QuickBooks Assisted Payroll has developed a new response system, so that we can quickly identify, assign, and respond to informational and tax documents we receive from you or from agencies on your behalf.
What is changing? In the past, you received a generic automated response letter via e-mail or fax that indicated Assisted Payroll received your documents, but the letter did not provide any specific information about the document, etc. Now, we will tailor responses to you based on the document we receive, so you can easily understand what you may need to do and what we'll do on your behalf.
This new system is designed to improve your experience with Assisted Payroll by providing the following:
- A faster response time to informational tax documents we receive from you or agencies
- Streamlined, clear communication
- Notifications specific to the document you send
- Additional information tailored to the case, including resolution information (i.e., what Intuit is doing or has done and what you need to do)
The new system launches in March and will be rolled out in phases. The new response letters will be used for the following types of documents first:
- Notifications of changes in deposit frequency, filing frequency, unemployment rates, or payment methods
- Documents related to services Intuit does not provide under your payroll agreement (e.g., employee unemployment claims)
We will add documents and services to the new system over time. (Note: Until the new system is fully implemented for all documents, you will continue to receive the automated generic response letter for some types of documents.)
QuickBooks Payroll Bulletin
Editor: Lise Quintana
Publisher: Intuit
We welcome your suggestions and feedback! Unfortunately, we cannot respond to requests for change of address, technical support, or sales information.
E-mail us at payroll_editor@intuit.com